Housekihiroba, also known in Japanese as 宝石広場, is a Tokyo-based luxury watch and jewelry specialist operated by Uses Company. The company was established in 1992, while the business traces its roots to 1963.
The retailer is best known for its Shibuya flagship, where customers can buy luxury watches and jewelry, sell or trade existing pieces and use the company’s dedicated watch repair center. Additional locations in Shinjuku and Shinbashi focus on buying watches and jewelry rather than retail sales.
Housekihiroba specializes in new parallel-import watches, unworn pieces, pre-owned watches, vintage watches, outlet items and luxury jewelry. Its large inventory makes it possible to compare several conditions and price points for the same brand or model.
The retailer is not a conventional authorized dealer for most of its new luxury-watch inventory. Instead, Housekihiroba sources internationally and provides its own domestic warranty and after-sales support.
Housekihiroba carries a large selection of luxury watches in new, unworn, pre-owned, vintage and outlet condition. Inventory changes frequently and includes both current models and discontinued or collectible references.
Major brands include Rolex, OMEGA, Patek Philippe, Audemars Piguet, Vacheron Constantin, Cartier, IWC Schaffhausen, Panerai, Hublot, Breitling, Jaeger-LeCoultre, TAG Heuer, BVLGARI, Chanel, Franck Muller, Roger Dubuis, Zenith and Seiko.
Rolex is one of the retailer’s strongest categories, with models such as Daytona, Submariner, GMT-Master II, Datejust, Explorer, Yacht-Master, Sea-Dweller and Oyster Perpetual frequently represented in the catalog.
Pre-owned watches receive internal maintenance or overhaul when required, and Housekihiroba aims to restore exterior condition to a high standard before sale. Rather than using simple condition grades, the retailer focuses on serviced and refinished inventory.
Beyond watches, Housekihiroba also sells branded jewelry, diamonds, accessories and selected luxury goods.
Housekihiroba offers free domestic shipping and packaging throughout Japan. Domestic orders are shipped from Shibuya using carriers such as Yamato Transport or Sagawa Express, depending on order value and delivery requirements.
In-stock domestic orders can sometimes ship the same day after payment and stock confirmation. High-value parcels are handed directly to the recipient and are not left in unattended parcel boxes.
Housekihiroba also arranges international orders manually for selected destinations. The retailer has shipped to more than 20 countries, including the United States, Canada, the United Kingdom, Hong Kong, Australia and Singapore.
International shipping charges and insurance are calculated individually. FedEx and EMS may be available depending on the destination and product, although watches or straps containing restricted exotic leather may be subject to CITES restrictions.
International shipping to the European Union and Northern Ireland is currently suspended because of GPSR requirements. Import duties and local taxes are the buyer’s responsibility.
Housekihiroba has a very short return window for domestic online orders. Eligible unused products can be returned when the customer contacts the store no later than the day after the scheduled delivery date.
The watch must remain completely unused and include all original accessories, tags, manuals, boxes and protective stickers. A watch cannot be returned after bracelet sizing, strap use or other alteration.
Special-order and made-to-order products are excluded from change-of-mind returns. The customer normally pays return shipping and a JPY 700 return handling fee.
Products purchased in the physical store cannot be returned simply because the customer changes their mind.
International orders are final sale. Housekihiroba does not accept returns, exchanges or post-payment cancellation for cross-border purchases.
Housekihiroba accepts several payment methods for Japanese online orders, including bank transfer, cash on delivery, major credit cards and shopping loans.
Supported credit cards include Visa, Mastercard, JCB, American Express and Diners Club. Cash on delivery is available only within the retailer’s stated transaction limits.
Housekihiroba also offers installment financing through Aplus and SMBC. Eligible Aplus shopping loans can currently use up to 12 interest-free installments, with longer payment plans available at interest.
In-store customers have additional payment options including cash, PayPay, UnionPay, WeChat Pay and Alipay.
For international orders, available payment methods include Visa, Mastercard or JCB through a payment link, Alipay and international bank transfer.
Housekihiroba does not emphasize traditional coupon codes. Its main value comes from parallel-import pricing, pre-owned inventory, tax-free shopping, interest-free financing and a structured buyback program.
Because new watches are generally parallel imports rather than authorized domestic stock, prices may differ from official Japanese retail pricing. Housekihiroba states that it does not negotiate additional discounts from the displayed international-order price.
Foreign visitors shopping in Japan may qualify for tax-free purchasing. Eligible shoppers can buy without the standard 10% Japanese consumption tax when they meet the applicable passport and temporary-visitor requirements.
Housekihiroba also offers a 70% buyback guarantee on eligible used and vintage watches purchased from the retailer. Qualifying watches sold back within one year can receive at least 70% of the original purchase price, subject to condition and accessory requirements.
Customers can also sell or trade watches directly through Housekihiroba. Because the company maintains its own buying, repair and resale operation, it can evaluate watches for resale without relying entirely on third-party intermediaries.
Housekihiroba has strong trust signals for buyers of high-value watches. The retailer has operated in Shibuya for more than 30 years and maintains physical sales, buying and repair operations in Tokyo.
The company holds a Tokyo secondhand-dealer license and states that watches sourced from Japan and overseas are individually authenticated and inspected by specialist staff before sale. If an authenticity problem is discovered, the retailer states that it will provide a return and refund.
Buyers should understand the store’s parallel-import model. New watches may include an overseas manufacturer warranty card, but Housekihiroba does not guarantee that the original manufacturer warranty will be valid in Japan. Instead, most watches are covered by Housekihiroba’s own domestic warranty.
Current Housekihiroba warranty periods include three years on new Rolex watches and two years on new Cartier and BVLGARI watches, with brand-specific coverage for other new watches. Pre-owned watches priced at JPY 100,000 or more receive a one-year warranty, while lower-priced used watches receive six months.
The retailer also operates its own Shibuya watch repair center and continues to offer paid repairs and maintenance after the original store warranty expires.
Housekihiroba sells many new watches as parallel imports sourced outside the official Japanese distribution channel. This can produce different pricing from authorized boutiques, but it also means the original manufacturer warranty may not be valid and Housekihiroba’s own warranty becomes especially important.
New watches are sold as new parallel-import stock. Unworn watches have not been used but may come from a different sourcing path or have different warranty documentation. Used and vintage watches have been previously owned and are inspected, maintained and refinished as required before sale.
Housekihiroba says its used watches are maintained or overhauled and their exterior is professionally refinished before sale. Instead of dividing the inventory into simple condition ranks, the retailer aims to bring used pieces to a consistently high presentation standard.
Yes. Eligible foreign visitors can use tax-free shopping at the Shibuya store when they meet Japan’s temporary-visitor requirements and present the required original passport. The store removes the 10% Japanese consumption tax without a separate handling fee.
Eligible used or vintage watches purchased from Housekihiroba can qualify for a minimum buyback price of 70% of the original purchase price when sold back within one year. The original buyer must return the watch with required accessories and meet the program’s condition rules.
Yes. Most sales inventory is held at the Shibuya flagship. Because stock changes quickly and website availability is not always real-time, Housekihiroba recommends confirming the product number and availability before visiting.
Yes. Housekihiroba arranges international orders to the United States and other supported countries. Shipping is handled manually rather than through standard Japanese checkout, and the customer pays shipping, insurance, customs duty and applicable local taxes.
For domestic Japanese online orders, yes, but only under very strict conditions. The watch must remain unused and Housekihiroba must be contacted no later than the day after the scheduled delivery date. International orders cannot be returned for change of mind.
Yes. Housekihiroba operates its own watch repair center in Shibuya and handles warranty repairs, maintenance and overhauls. Paid servicing remains available after the retailer warranty has expired.
Housekihiroba buys and trades watches, but international customers cannot normally mail a watch from overseas for appraisal. The retailer states that the watch must be physically brought to its Tokyo buying service so specialists can inspect it before making a final offer.
