Yukizaki is a major Japanese luxury watch and jewelry retailer offering new, unused, pre-owned and vintage watches. Shop online or visit stores across Japan for tax-free shopping, trade-ins, servicing and international delivery.
Gem Castle Yukizaki is a Japanese luxury watch and jewelry retailer that began operations in Fukuoka in 1978. The company later incorporated as Gem Castle Yukizaki Co., Ltd. and has grown into a nationwide luxury retail business with stores in major Japanese shopping districts.
Yukizaki combines luxury watch retail, jewelry, pre-owned goods, repairs and buying services. Its stores can be found in areas such as Tokyo, Ginza, Roppongi, Shibuya, Osaka, Nagoya and Fukuoka, while the official online store serves customers throughout Japan and selected international destinations.
The watch business includes new, unused, outlet, pre-owned and vintage watches. Inventory ranges from Rolex, OMEGA and Cartier to Patek Philippe, Audemars Piguet, Richard Mille and other high-end brands.
Yukizaki also operates YUKIZAKI LABO, a specialist workshop supporting watch inspection, maintenance, overhaul and jewelry work. Customers can also use trade-in, watch-buying, store reservation and online consultation services.
Yukizaki carries a very large assortment of luxury watches for men and women across new, unused, outlet, pre-owned and vintage condition categories.
Major brands include Rolex, OMEGA, Patek Philippe, Audemars Piguet, Cartier, Vacheron Constantin, IWC Schaffhausen, Panerai, Breitling, Jaeger-LeCoultre, Hublot, Richard Mille, A. Lange & Söhne, Breguet, Zenith, TAG Heuer and many others.
The assortment covers luxury sports watches, chronographs, dive watches, dress watches, complicated watches, limited editions, boutique editions, discontinued references and collectible vintage pieces.
Pre-owned inventory is inspected by technical staff and sales specialists before it is offered for sale. Yukizaki uses its own condition system ranging from unused and outlet pieces to several grades of pre-owned condition.
Beyond watches, Yukizaki sells luxury jewelry, branded jewelry, diamonds, bridal jewelry, Hermès bags and its own YUKIZAKI jewelry collections.
Yukizaki offers free shipping throughout Japan. Domestic orders are shipped using Yamato Transport, Sagawa Express or Japan Post, depending on order value and delivery requirements.
Domestic orders are normally prepared for shipment within 3 to 5 business days after payment has been confirmed. Tracking information is provided after dispatch, and customers can select supported delivery time windows at no additional charge.
Yukizaki also offers insured international shipping through FedEx, UPS and EMS. International orders of ¥250,000 or more currently qualify for free shipping, while lower-value international orders have a flat shipping charge.
International shipments are fully insured while in transit. Import duties, local taxes and customs fees are the buyer’s responsibility, and some destinations or products may be restricted.
Watches or straps containing materials regulated by CITES, such as certain exotic leathers, may require those materials to be removed before international shipment.
Yukizaki has a strict standard return policy. Change-of-mind returns and exchanges are generally not accepted for normal online purchases.
If an item arrives damaged, defective or different from the order, the customer should contact Yukizaki within two days of delivery for domestic orders. The product must remain unused, with protective stickers and original condition intact.
Items that have been worn, resized, altered, engraved or had protective stickers removed are not eligible for the standard defective-item return procedure.
Pre-owned watches purchased through the official online store have a separate return guarantee. Eligible pre-owned or Excellent-condition watches can be returned when the customer applies within two days of the scheduled delivery date and sends the product back within three days.
International defective-item claims must generally be reported within three days of delivery. International change-of-mind returns are not accepted.
Yukizaki accepts bank transfer, major credit cards and shopping loans for eligible online purchases. Supported cards include Visa, Mastercard, JCB, American Express and Diners Club.
Credit-card purchases use 3-D Secure identity verification, and high-value orders may require additional identity or address checks before shipment.
Yukizaki also offers shopping loans through Aplus. Eligible Japanese customers can select installment plans ranging from a single payment up to 100 payments, subject to credit approval and minimum monthly payment requirements.
Selected online payment options can also include Amazon Pay, PayPay and cryptocurrency payments, depending on the purchase flow.
Physical stores support additional payment methods such as Rakuten Pay, Alipay, UnionPay and WeChat Pay. Available options can vary by location.
Yukizaki offers several ways to save without relying heavily on third-party coupon websites. The strongest opportunities are direct sale pricing, outlet watches, pre-owned inventory, tax-free shopping, trade-ins and special promotional events.
The retailer regularly runs online and store campaigns with discounted watches and jewelry. Outlet inventory can include older unsold stock and unused pieces offered at adjusted pricing.
Pre-owned watches can provide another route to lower prices on luxury brands, including discontinued and difficult-to-find models. Buyers should compare condition, box and papers, warranty coverage and current secondary-market pricing.
Foreign visitors shopping at Yukizaki stores can use tax-free shopping when they meet Japan’s temporary-visitor requirements. English- and Chinese-speaking staff are available at selected stores.
Yukizaki also offers watch buying and trade-in services. Customers can have an existing watch professionally appraised and use the value toward another luxury watch.
Yukizaki has strong trust signals for buyers of high-value watches. The company has been operating since 1978 and maintains a nationwide physical retail presence in addition to its official online store.
The retailer holds a Japanese secondhand-dealer license and uses both technical watch specialists and sales managers to inspect pre-owned watches. Only watches that pass Yukizaki’s internal inspection and accuracy standards are offered for sale.
Yukizaki operates its own specialist workshop, YUKIZAKI LABO, where experienced technicians handle watch inspection, overhaul, maintenance and after-sales work.
Warranty coverage varies by brand, condition and individual product. All Yukizaki watches include applicable warranty coverage, while the retailer currently states that all pre-owned watches receive a one-year warranty. Selected new watches may carry manufacturer-backed coverage, such as OMEGA’s official five-year warranty.
Buyers should check the individual listing carefully because Yukizaki sells both official-distribution and parallel-import watches. For brands such as Rolex, parallel-import and secondary-market inventory is common, so the warranty source can differ from one watch to another.
Additional trust signals include insured domestic and international shipping, physical store reservations, online consultations through video and messaging platforms, trade-in support and maintenance after the original warranty period has ended.
Yukizaki uses multiple sourcing channels. Some brands and watches come through official Japanese distribution, while other highly sought-after models are sourced from authorized overseas retailers or the secondary market. This allows Yukizaki to offer watches that may be difficult to obtain through Japanese brand boutiques.
Yukizaki uses a detailed condition system. New watches are marked N, unused watches NS, outlet watches S, near-new pieces SA, and pre-owned watches are graded A, B or C depending on visible wear and overall condition.
Yes. Yukizaki offers free store reservations. Customers can select watches from the online inventory and arrange to view and try them at a participating store before deciding whether to purchase.
Yes. YUKIZAKI LABO is the retailer’s dedicated technical facility for watch inspection, maintenance, overhaul and quality control. Store locations can also arrange services such as battery replacement and bracelet adjustment.
Yes. Yukizaki offers tax-free shopping at its physical stores for eligible temporary visitors. English- and Chinese-speaking staff are available at selected locations, and visitors should bring the required original passport documentation.
Yes. Yukizaki offers insured international shipping through FedEx, UPS and EMS to supported countries. International orders of ¥250,000 or more currently qualify for free shipping, while import taxes and duties remain the buyer’s responsibility.
Eligible pre-owned and Excellent-condition watches purchased through the official online store have a special return guarantee. The customer must apply within two days of the scheduled delivery date and return the watch within three days, with all return conditions satisfied.
Not necessarily. Yukizaki sells both parallel-import and pre-owned Rolex watches, so warranty documentation varies by individual watch. Buyers should check the listing for the original Rolex warranty card and the applicable Yukizaki warranty before purchasing.
Yukizaki maintains a large domestic and international inventory that includes discontinued, limited and secondary-market watches. Customers can contact a store or use online consultation services to ask about a specific reference that is difficult to find.
Yes. Yukizaki stores offer professional watch appraisal, direct purchase and trade-in. Customers can have an existing luxury watch assessed and apply the accepted value toward another purchase.
